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Customer Service and Innovation Drive Neotel Revenue Growth

“The company’s positive performance has been driven by its on-net services and efficient utilisation of its infrastructure,” stated Naila Govan-Vassen, ICT Research Analyst at Frost & Sullivan. “Neotel have continued to focus on client service and service delivery; with their mean time to repair improving from just over 12 hours to around 3 hours.”

 

“Improving customer service and providing innovative services, such as NeoSmart, Managed Services, Network Services, amongst others, in such a competitive environment has been key to the company increasing its customer base and becoming profitable,” concludes Govan-Vassen.

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